Last updated: September 14, 2026

At Vatifina, we want customers to have a clear understanding of our return and refund process.

1. Return Period

Eligible products may be returned within 30 calendar days from the date of delivery.

To start a return, please contact us before sending the product back.

2. Return Eligibility

To be eligible for a return, the product must generally be:

• Unused
• In its original condition
• Returned with its original packaging and accessories, where applicable

Products that do not meet these conditions may not qualify for a refund.

3. How to Start a Return

Before returning an item, contact us at:

Email: /////////////////
Phone: +1 (202) 738-9698

Please provide:

• Your order number
• The reason for the return

We will review your request and provide the appropriate return instructions.

Do not send a return to the business address listed on our website unless we specifically instruct you to do so. Return instructions may include a separate return address depending on the order.

4. Return Shipping Costs

Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, or different from what you ordered, Vatifina will pay reasonable return shipping costs.

Please contact us before returning the product so we can provide instructions.

Change of Mind or Customer Preference

If you are returning a product because you changed your mind or no longer want the product, you are responsible for the return shipping cost.

5. Inspection

Returned products are inspected after they are received.

The condition of the returned product will be considered when determining whether the return qualifies for a refund.

6. Refunds

If your return is approved, the refund will be issued to the original payment method used for the purchase.

We do not substitute store credit for an approved refund.

We do not charge a restocking fee.

Approved refunds are processed within 3 business days after the returned item has been received and inspected.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact Jeerva as soon as reasonably possible.

Include your order number and a description of the issue. We may request photographs or other information necessary to assess the issue.

For eligible defective, damaged, or incorrect products, Jeerva will pay reasonable return shipping costs.

8. Contact Us

For return and refund questions:

Jervaty Brands LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: /////////////////////
Phone: +1 (202) 738-9698

Customer support response target: 1–3 business days.